Delivery Information

To offer you a fast, reliable and affordable delivery service we choose from a range of delivery providers. Easily select at checkout the service that suits your requirements and for an easy shopping experience, you may store several delivery address once your account is opened.

With the KeeDiet quick dispatch service, it is imperative that you check your delivery address and contact details are entered correctly. When ordering please provide an email address and contact telephone number (mobile is preferred). We never pass your details to any third party advertising agencies and the information you provide is for contact, courier tracking and delivery service only

CHRISTMAS & NEW YEAR DELIVERY INFO

We will be closed for the Festive Period from 1pm Friday 22nd December 2023 and will reopen at 9am Tuesday 2nd January 2023.

Our last dispatch date is Friday 22nd December 2023. The couriers we use are 3rd Party and we are therefore unable to guarantee their delivery times over the Christmas period, due to Bank Holidays, the higher quantity of deliveries and possibly less available courier.

"Our Team would like to take this opportunity to wish you a very Merry Chirstmas & Happy New Year"

UK Mainland Delivery Services

Standard Shipping - Free

Free Delivery on orders above £100
£3.99 for orders under £100

Order before 1pm for same day dispatch
Delivery expected 3-7 days
Parcel left at safe place with customer fully responsible
*If unable to deliver the courier may transfer your parcel to a collection store
*Locate your nearest Collection Point here Evri Parcelshops / Lockers

Express Shipping - from £1.99

£1.99 when you spend over £100
£4.99 for orders up to £100

Order before 1pm for same day dispatch
Delivered 2-3 working days
Delivery is Monday – Friday
Tracked
Parcel left at safe place with customer fully responsible*
*If unable to deliver the courier may transfer your parcel to a collection store

DPD Tracked Delivery Service from £2.49

£2.49 when you spend over £100
£5.49 for orders up to £100
Fully Insured Service

Order before 1pm for same day dispatch
Predict tracked & 1 hour delivery slot provided
Delivery expected between 1-2 working days
Delivery Monday – Friday
Flexibility to rearrange delivery through courier system
*Parcels left at safe place with customer fully responsible
With DPD's 'Predict' service, one attempt of delivery is made at the postal address. If unable to deliver your parcel is transferred same day to the closest DPD Pickup Stores

Before 12 Noon Delivery - from £9.99

Couriers Premium Delivery Service
£9.99 when you spend over £100
£13.99 for orders up to £100
Fully Insured Service

Order before 11am for guaranteed same day dispatch (excluding weekends)
Delivery expected next working day before 12 noon
Delivery Monday – Friday (If ordering Friday after 11am or on weekend, order will be dispatched Monday)
Courier tracked & notified delivery time
*Parcels left at safe place with customer fully responsible
With DPD's 'Predict' service, one attempt of delivery is made at the postal address. If unable to deliver your parcel is transferred same day to the closest DPD Pickup Stores

If ordering after 11am and hoping for a next working day, before 12 noon delivery. Please email us after placing your order and we will try our best to dispatch the same day. This is not guaranteed, if we are unable to dispatch the same day, your order will be dispatched the next working day.

Northern Ireland, Highlands, Scottish Highlands & Islands, Isle of Man Deliveries

Using the weight of your parcel we use a range of delivery options designed to be flexible and affordable for the areas shown below. Unfortunately they may be subject to slower delivery timescales & higher postal costs than UK Mainland

Standard Shipping - From £3.99

£3.99 on orders above £100
£5.99 for orders under £100

Order before 1pm for same day dispatch
Delivery expected 4-7 days
One attempted delivery*
Parcel left at safe place with customer fully responsible*
*If unable to deliver the courier may transfer your parcel to a collection store

Express Delivery - from £4.99

£4.99 for orders over £100.00
£7.99 for orders under £100.00

Order before 1pm for same day dispatch
Delivery expected 2-3 working days
Delivery Monday - Friday
One attempted delivery*
Tracked
Parcel left at safe place with customer fully responsible*
*If unable to deliver the courier may transfer your parcel to a collection store

Channel Islands

Standard Shipping - From £4.99

£4.99 on orders above £100.00
£6.99 for orders under £100.00

Order before 1pm for same day dispatch
Delivery expected 4-7 days
One attempted delivery*
Parcel left at safe place with customer fully responsible*

Express Delivery - from £3.99

£5.99 for orders over £100.00
£9.99 for orders under £100.00

Order before 1pm for same day dispatch
Delivery expected 2-3 working days
Delivery Monday - Friday
One attempted delivery*
Tracked
Parcel left at safe place with customer fully responsible*

*Additional Information - If unable to sign for your parcel / Missed a delivery / Instructions to leave

Couriers have updated their delivery service. The buyer is now held responsible if a parcel is requested to be left or delivered to a shared access location without a signature (Examples provided by the courier are a nominated safe place, doorsteps, delivered to a shared area, such as business address, post room, flat corridors etc). Please note when selecting your delivery. We are unable to claim on your behalf for any loss, damage or theft to your order/parcel if you have requested it to be left without a signature and therefore we will be unable to provide a refund for loss/damage/theft.

If unsure you will be available to sign for your parcel, we recommend you use the Click & Collect from the couriers tracking message. You can also find collection stores and outlets online and provide an alternative safe delivery address.

Most Couriers will now only attempt one delivery at the address provided on your order. If unable to gain a signature, the courier will transfer your parcel (DPD service - same day / Express/Standard service may take longer) to the nearest 'Pick up Store' for you to collect. You will be provided with the collection information direct to the contact details you have provided. The parcel will be held for approximately 5 days and you will need the couriers code and proof of identification to collect your parcel.